On Queues and Happy Saba Saba Day

I do not like queues at all... I know that queuing was invented for efficiency but many times nowadays we have queues because of poorly planned processes or abstaining from using relevant innovative technology

Anyway this year on July 7, 2014 there was a lot of political jitters because of the planned Saba Saba rally.

This proved to be a really great day to do stuff like go to KPLC to find out why my prepaid meter had just gone blank. There was no jam (queues of cars on our roads) it was total queue-less heaven

Tellers at KPLC were relaxed on Saba Saba day

Miracle of a empty KPLC hall on Saba Saba day

Some tellers took a break because customers were few

Cheque queue at KPLC

QUEUE NIGHTMARE
Here are pictures of the worst queues I witnessed this year (I know you have experienced worse ones at bus stations... so I left those out - a clear result of poorly planned transport system.)

Queue outside Kenya Revenue Authority

Queue outside KRA all the way to Vigilance House

Taxpayers queuing outside Revenue authority

Queue on Aga Khan walk outside KPLC

Queue on Aga Khan walk outside KPLC

Queue outside Cooperative Bank next to August 7 Memorial Garden

Students Queue at Kenyatta University Finance Window

I am sure you have your own pictures of worse queues. Technology can change this state of affairs if institutions are responsive to innovation, if they design process around their customers and if they put people first before process.

Jesus said " 27And he said to them: The sabbath was made for man, and not man for the sabbath."

I really believe we can make lives simpler if we read into these words and put people at the center.